Rules & moderation

How do I appeal a ban or mute?

Appeals review punishments for mistakes or outdated context — not to retry the same behavior.

Appeals review punishments for mistakes or outdated context — not to retry the same behavior. One appeal per case ID.

Submit an appeal

Dashboard → Support → Appeal and enter your case ID from the ban message.

Dashboard → Support → Appeal and enter your case ID from the ban message or email notification.

  1. 1Copy the case ID exactly.
  2. 2Explain what happened in your own words.
  3. 3Acknowledge the rule you broke if applicable.
  4. 4Wait up to 72 hours for a response.
  1. 1Copy the case ID exactly.
  2. 2Explain what happened in your own words.
  3. 3Acknowledge the rule you broke if applicable.
  4. 4Wait up to 72 hours for a response.

What helps

Honest appeals with context get answered faster than copy-paste denials.

Honest appeals with context get answered faster than copy-paste denials. Include proof if you believe the ban was wrong.

  • First-time offenses often reduce to temp mutes on appeal.
  • Repeat offenders within 90 days are usually denied.
  • Chargeback-related bans require payment resolution first.
  • First-time offenses often reduce to temp mutes on appeal.
  • Repeat offenders within 90 days are usually denied.
  • Chargeback-related bans require payment resolution first.

If denied

Decisions after a full review are final for that case ID.

Decisions after a full review are final for that case ID. Wait until the listed expiry date for automatic unban when applicable.

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Still need help?

Browse the FAQ for guides and troubleshooting tips.

Browse the FAQ for step-by-step guides, troubleshooting tips, and answers to the most common player questions.